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Prince George's County, MD Prince George's County, MD 

Dashboard

Below is a summary of the County's key performance outcomes by service area (e.g. public safety). Of note, this information is only a summary of the County’s performance - a wide range of internal and external factors influence the County’s effectiveness delivering these outcomes which must be considered; and in many cases are described in the details section of the dashboard.

Jump to: PUBLIC SAFETY AND CRIMINAL JUSTICE | PUBLIC WORKS AND ENVIRONMENTAL RESOURCES | HEALTH AND HUMAN SERVICES | GENERAL GOVERNMENT | LIBRARY AND AUTHORITY | About the Dashboard's Fields




PUBLIC SAFETY AND CRIMINAL JUSTICE
KEY OUTCOME (OBJECTIVE) 2009 ACTUAL COMPARED TO THE 2010 TARGET TREND AGENCY RESPONSIBLE DETAILS

Number of violent crimes per 1,000 population (objective 1.1)

diamond Improving Police Department Report

Number of documented property crimes per 1,000 population (objective 1.2)

square Improving

Average response time for priority calls for service (in minutes) (objective 2.1)

diamond Improving

Percent of homicide cases closed (objective 3.1)

diamond Improving

Percent of advanced life support ambulance responses arriving within 10 minutes (objective 1.1)

diamond Improving Fire/EMS Department Report

Average basic life support response time (objective 1.2)

diamond Not Improving

Number of civilian deaths as the result of a structural fire (objective 2.1)

square Improving

Average response time for first arriving special services unit (objective 3.1)

circle Improving

Percent of arson cases closed (objective 3.2)

square Not Improving

Average number of fire, specialty and medical calls for service per 1,000 residents (objective 4.1)

diamond Not Improving

Percent of 9-1-1 calls with an emergency responder dispatched within two minutes (objective 1.1)

circle Improving Office of Homeland Security Report

Percent of public safety and criminal justice vehicles with working mobile technology (objective 2.1)

diamond Improving

Percent of citizens, residents and organizations that received emergency preparedness training that have individual emergency preparedness plans as a result of the training (objective 3.1)

Unavailable Unavailable

Number of inmates released prior to their release date (objective 1.1)

circle Improving Department of Corrections Report

Percent of intakes that are repeat offenders (objective 1.2)

circle Improving

Number of inmate assaults (objective 1.3)

circle Improving

Percent of estates being challenged to a higher court (objective 1.1)

square Unavailable Orphans' Court Report

Number of intact guardianships (objective 2.1)

square Not Improving

Percent of Police Department misconduct investigations completed that satisfactorily meets the Panel’s standards for impartiality, thoroughness and appropriateness (objective 1.1)

diamond Improving Citizen Complaint Oversight Panel Report

Percent of Panel recommendations to mitigate police misconduct that are implemented by the Chief of Police (objective 1.2)

diamond Improving

Number of Panel community relations activities completed (objective 2.1)

circle Improving

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PUBLIC WORKS AND ENVIRONMENTAL RESOURCES
KEY OUTCOME (OBJECTIVE) 2009 ACTUAL COMPARED TO THE 2010 TARGET TREND AGENCY RESPONSIBLE DETAILS

Number of nuisance animal incidents per 100,000 households (objective 1.1)

diamond Improving Department of Environmental Resources Report

Number of violations issued per 100 inspections (objective 2.1)

circle Not Improving

Percent of solid waste recaptured through recycling (objective 3.1)

circle Improving

Average number of customer refuse collection complaints requiring corrective action per 100,000 households (objective 3.2)

square Improving

Percent of buildings at risk of significant flooding that are not protected by the County (objective 4.1)

diamond Improving

Number of roadway damage claims (objective 1.1)

diamond No Trend Department of Public Works and Transportation Report

Number of litter complaints (objective 2.1)

circle Improving

Average number of bus riders per in-service hour (objective 3.1)

square Improving

Number of valid damage claims per storm event (objective 4.1)

circle Not Improving

Anticipated pounds of pollutants (nitrogen and phosphorus) not deposited into the County's water based on all approved urban erosion and sediment control plans (objective 1.1)

square Unavailable Soil Conservation District Report

Anticipated pounds of pollutants (nitrogen and phosphorus) not deposited into the County's water based on all implemented agricultural erosion and sediment control plans (objective 2.1)

square Improving

Percent of all agricultural acres protected countywide (objective 3.1)

square Improving

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HEALTH AND HUMAN SERVICES
KEY OUTCOME (OBJECTIVE) 2009 ACTUAL COMPARED TO THE 2010 TARGET TREND AGENCY RESPONSIBLE DETAILS

Percent of seniors served who reside in their own home after one year of service (objective 1.1)

diamond Unavailable Department of
Family
Services
Report

Percent of families with problems that have improved by the end of counseling (objective 2.1)

circle Improving

Percent of persons with mental illness who are reincarcerated at the County's detention center (objective 3.1)

diamond Improving

Number of findings that indicate the County does not comply with Americans with Disabilities Act requirements (objective 4.1)

circle Improving

Number of low to moderate income senior citizens, families and individuals placed in county rental housing (objective 1.1)

diamond No Trend Department of Housing &
Community
Development
Report

Number of low and moderate income county citizens and residents that become new homeowners (objective 2.1)

square Not Improving

Number of child fatalities caused by neglect and/or abuse (objective 1.1)

square Improving Department of Social Services Report

Number of the department's abuse and neglect cases resulting in death (objective 2.1)

circle No Trend - At Peak

Percent of Temporary Assistance to Needy Families recipients receiving services for less than or equal to 1 year (objective 3.1)

diamond Improving

Percent of high and moderate food service facilities cited for disease-related critical violations (objective 1.1)

diamond Not Improving Health Department Report

Percent of public swimming pools and spas cited for all critical violations (including disease-related) (objective 1.2)

circle Improving

Percent of wells certified potable after one water testing cycle (objective 1.3)

circle Improving

Average number of selected infectious disease cases in the County (objective 1.4)

square Not Improving

Percent of low birth babies born to county residents (objective 2.1)

diamond No Trend

Percent of abnormal results found in the individuals screened (objective 2.2)

diamond Not Improving

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GENERAL GOVERNMENT
KEY OUTCOME (OBJECTIVE) 2009 ACTUAL COMPARED TO THE 2010 TARGET TREND AGENCY RESPONSIBLE DETAILS

Percent of registered voters voting in all held elections (objective 1.1)

diamond Improving Board of
Elections
Report

Percent of licensed businesses refusing to sell to underage volunteer operatives (objective 1.1)

square Improving Board of
License
Commissioners
Report

Number of discrimination claims filed (objective 1.1)

square No Trend Human
Relations
Commission
Report

Number of building equipment failures (objective 1.1)

diamond Unavailable Office of
Central
Services
Report

Percent of county vehicles that are available and operable (objective 2.1)

diamond Improving

Percent of county agencies satisfied with the commodities and services requested by the agency and provided by the Office (objective 3.1)

Unavailable Unavailable

Percent of the County's contract dollars awarded to minority businesses (objective 4.1)

circle Improving

Percent of fixed capital assets that are in both the County's inventory and audit (objective 5.1)

diamond Improving

Percent of mail delivered to correct agency in 24 hours (objective 6.1)

diamond Improving

Average cost per square feet of leased county office space (objective 7.1)

diamond Not Improving

Percent of customer inquiry letters that were addressed and resolved (objective 1.1)

diamond Improving Office of
Community
Relations
Report

Percent of cases mediated that reached an agreement (objective 2.1)

diamond Unavailable

Number of citizens and residents provided information by community outreach services (objective 3.1)

diamond Improving

Percent of real property revenue collected (objective 1.1)

circle Improving Office of
Finance
Report

Percent of all county obligations paid on time (objective 2.1)

diamond Improving

Percent of accounts not requiring year-end adjustments (objective 3.1)

diamond No Trend

Number of bond rating agencies giving the County the highest bond rating (there are three rating agencies) (objective 4.1)

circle Improving

Risk management reserve payments to claimants (in millions) (objective 5.1)

diamond Improving

Percent of employees that receive a performance rating above satisfactory (objective 1.1)

diamond Improving Office of
Human
Resources
Management
Report

Percent of employee grievances that are found to be valid (objective 2.1)

diamond Improving

Percent of time the County's network is available (objective 1.1)

diamond Not Improving Office of
Information
Technology and
Communications
Report

Percent of technology service requests resolved during first contact by the service desk (objective 1.2)

diamond Improving

Percent of county agencies and branches that rated the Office's software solutions highly (objective 2.1)

square Unavailable

Amount of payouts resulting from litigation against the County (objective 1.1)

circle Improving Office of Law Report

Percent of the general fund budget that is in fund balance (objective 1.1)

circle Not Improving Office of Management and Budget Report

Percent of agency objectives improving toward their long term, FY 2016 targets (objective 2.1)

diamond Improving

Number of Board decisions overturned by the Courts (objective 1.1)

circle No Trend - At Peak Personnel Board Report

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LIBRARY AND AUTHORITY
KEY OUTCOME (OBJECTIVE) 2009 ACTUAL COMPARED TO THE 2010 TARGET TREND AGENCY RESPONSIBLE DETAILS

Percent of reference and information questions answered accurately (objective 1.1)

diamond No Trend Memorial
Library
Report

Number of contacts per capita (objective 1.2)

diamond Improving

Registered cardholders as percent of population (objective 1.3)

diamond No Trend

Value of redevelopment areas per acre (objective 1.1)

square Not Improving Redevelopment
Authority
Report

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About the Dashboard's Fields

2009 Actual Compared to the 2010 Target
Each outcome has a target to reach by 2010. This column of the dashboard indicates how close the 2009 actual data is to achieving the target. Targets are set by the responsible agency. Please refer to the key below for more information. In some cases 2009 data is unavailable; making information in this section unavailable.

Key

square Performance is more than 10% from the target
diamond Performance is within 10% of the target
circle Performance is meeting or exceeding the target

Trend
For each outcome this section summarizes the trend in performance. The data is compared between the first year of historical data (usually 2007) with 2009. In some cases historical data is unavailable and therefore the trend is unavailable. In addition, in some cases performance may have reached its pinnacle – and cannot improve any further.

Agency Responsible
Identifies which agency in the County is responsible for delivering the outcome to the public.

Details
This column provides a link to details regarding the key outcome. The link will provide the reader with the all of the key outcomes the agency is responsible for as well as their strategic direction, performance explanations, and a full set of data regarding service delivery performance.


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