| PUBLIC SAFETY AND CRIMINAL JUSTICE |
| KEY OUTCOME (OBJECTIVE) |
2009 ACTUAL COMPARED TO THE 2010 TARGET |
TREND |
AGENCY RESPONSIBLE |
DETAILS |
Number of violent crimes per 1,000 population (objective 1.1) |
 |
Improving |
Police Department |
Report |
Number of documented property crimes per 1,000 population (objective 1.2) |
 |
Improving |
Average response time for priority calls for service (in minutes) (objective 2.1) |
 |
Improving |
Percent of homicide cases closed (objective 3.1) |
 |
Improving |
|
Percent of advanced life support ambulance responses arriving within 10 minutes (objective 1.1) |
 |
Improving |
Fire/EMS Department |
Report |
Average basic life support response time (objective 1.2) |
 |
Not Improving |
Number of civilian deaths as the result of a structural fire (objective 2.1) |
 |
Improving |
Average response time for first arriving special services unit (objective 3.1) |
 |
Improving |
Percent of arson cases closed (objective 3.2) |
 |
Not Improving |
Average number of fire, specialty and medical calls for service per 1,000 residents (objective 4.1) |
 |
Not Improving |
|
Percent of 9-1-1 calls with an emergency responder dispatched within two minutes (objective 1.1) |
 |
Improving |
Office of Homeland Security |
Report |
Percent of public safety and criminal justice vehicles with working mobile technology (objective 2.1) |
 |
Improving |
Percent of citizens, residents and organizations that received emergency preparedness training that have individual emergency preparedness plans as a result of the training (objective 3.1) |
Unavailable |
Unavailable |
|
Number of inmates released prior to their release date (objective 1.1) |
 |
Improving |
Department of Corrections |
Report |
Percent of intakes that are repeat offenders (objective 1.2) |
 |
Improving |
Number of inmate assaults (objective 1.3) |
 |
Improving |
|
Percent of estates being challenged to a higher court (objective 1.1) |
 |
Unavailable |
Orphans' Court |
Report |
Number of intact guardianships (objective 2.1) |
 |
Not Improving |
|
Percent of Police Department misconduct investigations completed that satisfactorily meets the Panel’s standards for impartiality, thoroughness and appropriateness (objective 1.1) |
 |
Improving |
Citizen Complaint Oversight Panel |
Report |
Percent of Panel recommendations to mitigate police misconduct that are implemented by the Chief of Police (objective 1.2) |
 |
Improving |
Number of Panel community relations activities completed (objective 2.1) |
 |
Improving |
| PUBLIC WORKS AND ENVIRONMENTAL RESOURCES |
| KEY OUTCOME (OBJECTIVE) |
2009 ACTUAL COMPARED TO THE 2010 TARGET |
TREND |
AGENCY RESPONSIBLE |
DETAILS |
Number of nuisance animal incidents per 100,000 households (objective 1.1) |
 |
Improving |
Department of Environmental Resources |
Report |
Number of violations issued per 100 inspections (objective 2.1) |
 |
Not Improving |
Percent of solid waste recaptured through recycling (objective 3.1) |
 |
Improving |
Average number of customer refuse collection complaints requiring corrective action per 100,000 households (objective 3.2) |
 |
Improving |
Percent of buildings at risk of significant flooding that are not protected by the County (objective 4.1) |
 |
Improving |
|
Number of roadway damage claims (objective 1.1) |
 |
No Trend |
Department of Public Works and Transportation |
Report |
Number of litter complaints (objective 2.1) |
 |
Improving |
Average number of bus riders per in-service hour (objective 3.1) |
 |
Improving |
Number of valid damage claims per storm event (objective 4.1) |
 |
Not Improving |
|
Anticipated pounds of pollutants (nitrogen and phosphorus) not deposited into the County's water based on all approved urban erosion and sediment control plans (objective 1.1) |
 |
Unavailable |
Soil Conservation District |
Report |
Anticipated pounds of pollutants (nitrogen and phosphorus) not deposited into the County's water based on all implemented agricultural erosion and sediment control plans (objective 2.1) |
 |
Improving |
Percent of all agricultural acres protected countywide (objective 3.1) |
 |
Improving |
| HEALTH AND HUMAN SERVICES |
| KEY OUTCOME (OBJECTIVE) |
2009 ACTUAL COMPARED TO THE 2010 TARGET |
TREND |
AGENCY RESPONSIBLE |
DETAILS |
Percent of seniors served who reside in their own home after one year of service (objective 1.1) |
 |
Unavailable |
Department of
Family
Services |
Report |
Percent of families with problems that have improved by the end of counseling (objective 2.1) |
 |
Improving |
Percent of persons with mental illness who are reincarcerated at the County's detention center (objective 3.1) |
 |
Improving |
Number of findings that indicate the County does not comply with Americans with Disabilities Act requirements (objective 4.1) |
 |
Improving |
|
Number of low to moderate income senior citizens, families and individuals placed in county rental housing (objective 1.1) |
 |
No Trend |
Department of Housing &
Community
Development |
Report |
Number of low and moderate income county citizens and residents that become new homeowners (objective 2.1) |
 |
Not Improving |
|
Number of child fatalities caused by neglect and/or abuse (objective 1.1) |
 |
Improving |
Department of Social Services |
Report |
Number of the department's abuse and neglect cases resulting in death (objective 2.1) |
 |
No Trend - At Peak |
Percent of Temporary Assistance to Needy Families recipients receiving services for less than or equal to 1 year (objective 3.1) |
 |
Improving |
|
Percent of high and moderate food service facilities cited for disease-related critical violations (objective 1.1) |
 |
Not Improving |
Health Department |
Report |
Percent of public swimming pools and spas cited for all critical violations (including disease-related) (objective 1.2) |
 |
Improving |
Percent of wells certified potable after one water testing cycle (objective 1.3) |
 |
Improving |
Average number of selected infectious disease cases in the County (objective 1.4) |
 |
Not Improving |
Percent of low birth babies born to county residents (objective 2.1) |
 |
No Trend |
Percent of abnormal results found in the individuals screened (objective 2.2) |
 |
Not Improving |
| GENERAL GOVERNMENT |
| KEY OUTCOME (OBJECTIVE) |
2009 ACTUAL COMPARED TO THE 2010 TARGET |
TREND |
AGENCY RESPONSIBLE |
DETAILS |
Percent of registered voters voting in all held elections (objective 1.1) |
 |
Improving |
Board of
Elections |
Report |
|
Percent of licensed businesses refusing to sell to underage volunteer operatives (objective 1.1) |
 |
Improving |
Board of
License
Commissioners |
Report |
|
Number of discrimination claims filed (objective 1.1) |
 |
No Trend |
Human
Relations
Commission |
Report |
|
Number of building equipment failures (objective 1.1) |
 |
Unavailable |
Office of
Central
Services |
Report |
Percent of county vehicles that are available and operable (objective 2.1) |
 |
Improving |
Percent of county agencies satisfied with the commodities and services requested by the agency and provided by the Office (objective 3.1) |
Unavailable |
Unavailable |
Percent of the County's contract dollars awarded to minority businesses (objective 4.1) |
 |
Improving |
Percent of fixed capital assets that are in both the County's inventory and audit (objective 5.1) |
 |
Improving |
Percent of mail delivered to correct agency in 24 hours (objective 6.1) |
 |
Improving |
Average cost per square feet of leased county office space (objective 7.1) |
 |
Not Improving |
|
Percent of customer inquiry letters that were addressed and resolved (objective 1.1) |
 |
Improving |
Office of
Community
Relations |
Report |
Percent of cases mediated that reached an agreement (objective 2.1) |
 |
Unavailable |
Number of citizens and residents provided information by community outreach services (objective 3.1) |
 |
Improving |
|
Percent of real property revenue collected (objective 1.1) |
 |
Improving |
Office of
Finance |
Report |
Percent of all county obligations paid on time (objective 2.1) |
 |
Improving |
Percent of accounts not requiring year-end adjustments (objective 3.1) |
 |
No Trend |
Number of bond rating agencies giving the County the highest bond rating (there are three rating agencies) (objective 4.1) |
 |
Improving |
Risk management reserve payments to claimants (in millions) (objective 5.1) |
 |
Improving |
|
Percent of employees that receive a performance rating above satisfactory (objective 1.1) |
 |
Improving |
Office of
Human
Resources
Management |
Report |
Percent of employee grievances that are found to be valid (objective 2.1) |
 |
Improving |
|
Percent of time the County's network is available (objective 1.1) |
 |
Not Improving |
Office of
Information
Technology and
Communications |
Report |
Percent of technology service requests resolved during first contact by the service desk (objective 1.2) |
 |
Improving |
Percent of county agencies and branches that rated the Office's software solutions highly (objective 2.1) |
 |
Unavailable |
|
Amount of payouts resulting from litigation against the County (objective 1.1) |
 |
Improving |
Office of Law |
Report |
|
Percent of the general fund budget that is in fund balance (objective 1.1) |
 |
Not Improving |
Office of Management and Budget |
Report |
Percent of agency objectives improving toward their long term, FY 2016 targets (objective 2.1) |
 |
Improving |
|
Number of Board decisions overturned by the Courts (objective 1.1) |
 |
No Trend - At Peak |
Personnel Board |
Report |