When You Conduct Business with Us

1. We will provide service through knowledgeable staff who will treat you with courtesy, dignity and respect every time you do business with OCR.
2. We will provide you with best estimate of the time needed to complete your request and fully explain any delays.
3. We will clearly explain our decisions so you can understand why and how we made them and what to do if you disagree.
4. When you make an appointment, we will serve you within minutes of the scheduled time.
5. We will make certain office is safe, pleasant and services are accessible to all citizens.
6. When you call the Office of Community Relations, you will speak live with a staff person within minutes of your first try.
7. If you request printed material from OCR, we will mail it to you expeditiously.

Please voice your concerns about issues affecting you and your community to:

Office of Community Relations
14741 Governor Oden Bowie Drive
County Administration Building, L202
Upper Marlboro, MD 20774