311/Constituent Services Division

Our Mission is to consistently deliver outstanding service, and to provide residents a better understanding of government while addressing their questions and concerns in a timely and efficient manner. 

As part of our commitment to deliver outstanding customer service, we have implemented a case management/tracking system which will enable us to initiate, monitor, and follow-up on issues/concerns from our community members working in conjunction with other agencies.  

  •  Issues may be submitted online 24/7, by calling 3-1-1, or 301-883-4748 from 7:00 AM to 7:00 PM Monday through Friday or visiting during business hours Monday through Friday, 8:30 AM to 5:00 PM. 
  • Your request will be routed to the agency assigned to your case and an ID number will be assigned to allow you to track the progress of your request. Ensure that all information entered is correct.
  • Download the CountyClick311 Mobile APP for your mobile device from the Apple Store or Google Play.  Before downloading, read and understand our CountyClick311 Mobile APP Terms of Service.

Jennifer L. Hawkins
Call Center Senior Manager